Part III - The Costa Concordia Case: Human and organisational factors in safety critical operations

Part III of these webinar series focuses on the events leading up to the accident. More specifically, we ask the question - how could a team of competent professionals not have noticed a gigantic ship heading into the rocks? We examine both human as well as organisational factors behind the scenes and our research goes far beyond risk and safety and touches upon deeper systemic issues mirrored across safety critical industries. This session provides a deeper understanding of teamwork, leadership, and more generally team dynamics in safety critical operations. The participants will begin to appreciate the obscurity of concepts such as technical and non-technical skills, crew resource management and error detection and management. We will also examine the organisational factors and enquire why systemic issues come to surface only once an accident occurs. What can this tell us about the state of risk and safety management (safety audits, risk assessments etc.) within our organisations?