Pilot-Air Traffic Control communications: It™s not (only) what you say, it™s how you say it

Pilot-Air Traffic Control communications: It™s not (only) what you say, it™s how you say it

Publication info
Author
Flight Safety Foundation
Category
Human Factors Air Ground Communication

Even when pilots and controllers both speak English fluently there are pitfalls in the nature of language and the ways that language is heard. Subtle miscues can subvert messages that seem clear to the sender.

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