On 31 October 2021, a ‘Fuel Imbalance’ message occurred on a Boeing 787-9 soon after departing Bangkok at night but attempted fuel transfer was unsuccessful. A ‘Fuel Disagree’ message subsequently appeared and use of available system checklists indicated that there was a fuel leak from the left engine or tank. Left engine shutdown was therefore accomplished and a MAYDAY diversion to an overweight landing at Goa followed. The Investigation determined that the leak was actually from the right side fuel tank and attributed crew misdiagnosis to inadequate fuel system malfunction checklists and deficient crew guidance and training on fault diagnosis.