On 13 January 2016 ice was found on the upper and lower wing surfaces of a Boeing 777-300ER about to depart in the late morning from Lisbon in CAVOK conditions and 10°C. As Lisbon had no de-ice facilities, it was towed to a location where the sun would melt the ice more quickly but during poorly-planned manoeuvring, one of the wingtips was damaged by contact with an obstruction. The Investigation attributed the ice which led to the problematic re-positioning to the operators policy of tankering most of the return fuel on the overnight inbound flight where it had become cold-soaked.