Content We’re Here for You — 24/7/365 The Operations Center works around the clock to answer urgent in-service requests. Tail Strikes: Prevention Environmental factors, such as gusty winds and strong crosswinds, can often be overcome by a well‑trained and knowledgeable flight crew following prescribed procedures. Deicing and Anti-icing Fluid Residues To help keep airplanes safe in winter, operators should inspect and remove deicing/anti-icing fluid residues in hidden places in the wings and stabilizers. Maintenance Performance Toolbox With graphical interfaces and advanced data-mining techniques and search capabilities, the Toolbox reduces the time needed to access and use maintenance information