B738, en-route, southeast of Brisbane, Australia, 2024

B738, en-route, southeast of Brisbane, Australia, 2024

Summary

On 4 May 2024, a Boeing 737-800 descending towards Brisbane encountered unanticipated brief severe convective turbulence passing through convective clouds. Three unsecured cabin crew were injured, one seriously, who could not then be moved from the rear galley. Risk of injury was found to have been increased by the absence of any company requirement to confirm cabin secure for landing to the flight crew. An absence of company procedures to validate fitness to operate after injury meant that a concussion sustained by one of the cabin crew was detected by colleagues only after a premature return to flying duties.

Description

On 4 May 2024, a Boeing 737-800 (VH-VYK) operated by Qantas on a scheduled domestic passenger flight from Sydney to Brisbane as QF520 encountered unanticipated severe turbulence when passing approximately 11,000 feet in day instrument meteorological conditions (IMC). Three of the four unrestrained cabin crew were injured, one seriously. Assistance to the seriously injured cabin crew member in the rear galley by four unrestrained cabin crew and passengers, including a doctor, was still in progress when the landing occurred despite the captain’s prior insistence that all uninjured passengers return to their seats. However, no further injures occurred as a consequence.

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